What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
When you want to place an order or register on our website, depending on the case, you may be asked to enter the following details: name, email address, mailing address, or phone number. However, you can visit our website anonymously.

How do we use your information?
Any information we collect from you may be used for the following purposes:

• To personalize your experience.
  (Your information helps us to better respond to your individual needs).
• To improve our website.
  (We continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service.
  (Your information helps us to more effectively respond to your customer service requests).
• To process transactions.
  (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
• For managing a contest, promotion, survey or other site feature.
• To send periodic informational emails.
  (The email address you provide for order processing may be used to send you information and updates pertaining to your order, occasional company news, updates, related product or service information, etc.).

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Payment via credit or debit card:
We offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

After every transaction, your private information (credit cards) will not be stored on our servers.

Payment via PayPal™:
PayPal™ is an Online service widely used for internet commercial transactions. Once you pay with a credit card through PayPal™, your order will be processed. For more information about PayPal™’s services, please visit their website: www.paypal.com

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or data. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Shipping Costs

Delivery is free within the Attica region if the total amount of the order is over 80 euros. For areas within close proximity to our headquarters, free deliveries are made for orders over 30 euros. Delivery will be made to the address you have provided when placing your order on the website. In case a certain area is not covered by us or our partners for delivery, we will inform you within the first 24 hours of placing the order whether we will be able to fulfill it or if there will be an additional charge.

Delivery Times

The delivery time of the products is specified in the order depending on the availability of the products and their shipping location. After the confirmation of the order by the Company, our team members will contact you to schedule two-hour time slots during which we can make the delivery. For orders dispatched via courier, you will receive relevant information with the tracking number so that you can monitor the progress of your order. For bulky orders or special requests, the delivery times mentioned above do not apply, and the estimated delivery time is agreed upon with the Customer in writing (via email). For subscription packages (Weekly Flowers), the first delivery can be made after 7 calendar days from your purchase. You have the option to choose the date of the first delivery, and for each subsequent delivery, our team members will contact you to schedule the new date and time slot. Express deliveries are made the next day if the order is placed before 12:00 pm (noon), provided there is immediate availability of the respective product and it is for delivery in an area we serve. However, in some cases, we cannot guarantee next-day delivery as it may depend on factors beyond our control.

Please ensure that you enter complete and accurate details, including the recipient’s address and postal code. We cannot be held responsible for any orders that are not delivered due to incorrect or incomplete information provided. In such cases, if a resend is requested, the shipping cost will be charged again. Otherwise, you may choose to pick up your order from our store.

We make every effort to ensure that deliveries are made within the specified delivery day, and therefore, it is your responsibility to ensure that someone is available at the delivery address during the designated time slot to receive the order. We will request the person who receives the delivery to sign for the goods. Please note that if you are unable to receive the delivery yourself, the person representing you to receive the order assumes this responsibility. If no one is available to receive the order, it will be returned to our store, and our team will contact you to rearrange delivery or pickup from our location.

If you are not present for your delivery without prior notice, we reserve the right to charge you in full for an amount equal to the price of the vulnerable items contained in your order and the delivery cost.

For orders placed with a different sender and recipient, you will receive delivery information via email or message at the details you have provided or will indicate in the comments.

If you wish to send a bouquet or other product without disclosing your name, we can ensure anonymity to the recipient. However, for anonymity to be maintained both for the recipient and us, payment must be made in such a way that personal details do not appear.

If the goods delivered to you are incomplete or include incorrect products, you must inform us within 48 business hours from the expected delivery date. You will not be charged for any incorrect goods or goods you have not received. In any case, our liability will be limited to the price of the goods not delivered or delivered incorrectly and the delivery cost.

Please note that adverse weather conditions or other events beyond our reasonable control may result in occasional delays or cancellations of delivery. If this occurs, we will endeavor to contact you as soon as possible to reschedule your delivery date. In any case, our liability towards you will be limited to the price of the undelivered goods and the delivery cost.

Cases Beyond Our Control

• Adverse Weather Conditions

Adverse weather conditions may prevent the delivery of orders until the requested time or not at all. As stated above, in such cases, our liability towards you will be limited to the price of the undelivered goods and the delivery cost. Before canceling the order, our team members will attempt to contact you to discuss the possibility of a new delivery date and time that may suit you. Otherwise, if there is no written agreement to extend the time (via email correspondence), the Customer is entitled to unilaterally cancel the order with a written statement via email to the Company’s email address info@moustakisfc.gr. If the order is canceled and thus the sales contract is terminated, the Company shall refund, without delay, all the money paid by the Customer in full.

• Force Majeure Events

The Company is not liable for delayed or non-delivery of any order if the delay or failure is due to any of the following: (i) Force majeure reasons, (ii) outbreak of hostilities, riots, political unrest, terrorist acts, (iii) acts of any government or authority (including the denial or revocation of any license or consent), (iv) fire, explosion, flood, fog, or adverse weather conditions, (v) power failure, damage to telecommunication lines, malfunction or damage to facilities, machinery, or vehicles, (vi) breach of obligations by suppliers, subcontractors, or delivery partners, (vii) theft, malicious damage, strike, lockout, or industrial action of any kind, (viii) marches/demonstrations, and (ix) any other cause or circumstance beyond the reasonable control of the Company.

Returns for flowers and plants are not accepted due to the nature of the product.

For all other products, returns can be arranged with the store if they are in the same condition as when you received them and with complete packaging, within 14 days of purchase. Please check the condition, packaging, and type of the products upon delivery to identify any visible defects.

Additionally, products that are exempt from returns include:

• Gift cards
• Cosmetics (creams, soaps, shampoos)
  

To complete the return of each product, it must be accompanied by the relevant receipt.

Money returns are not provided. Instead, a store credit is issued for future purchases from the store for returned items.

Please send an email to info@moustakisfc.gr or contact our Customer Service Department at 210 4124374 to declare your desire for a product return.

• Product Replacement

We replace items only if they are defective or damaged.

If you wish to exchange a product with the same one, please send us an email at info@moustakisfc.gr and send your product to the address:

Agias Varvaras 79-81, Dafni 17235

210 4124373

Moustakis Flower Company

• Gifts

If the product was marked as a gift at the time of purchase and was sent directly to you (gift recipient), you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.

If the product was not marked as a gift at the time of purchase, or if the gift sender had the order shipped to themselves to give it to you later, we will send a refund to the gift sender, and they will be informed of your return.

• Return Address

To return your product, you should mail it to the following address:

Agias Varvaras 79-81, Dafni 17235

210 4124373

Moustakis Flower Company

You are responsible for paying the shipping costs for returning your products.

We recommend that product shipments be tracked so you can monitor their progress. We do not guarantee that we will receive your returned product.

We reserve the right to supplement and amend the Terms and Conditions under which access to the MOUSTAKISFC.GR website is permitted. We will post any changes on the MOUSTAKISFC.GR website, and it is your responsibility as a customer to review the Terms and Conditions each time you access the MOUSTAKISFC.GR service or the MOUSTAKISFC.GR website.

Additionally, we reserve the right to suspend, limit, or terminate access to the MOUSTAKISFC.GR website and/or MOUSTAKISFC.GR services for any reason at any time. We will attempt to limit the frequency and duration of any such suspension or limitation and will notify you if it will affect any current subscription.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers, and other terms contained on the MOUSTAKISFC.GR website, provided that in case of conflict with any other notices, policies, liability disclaimers, and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A person who is not a party to the agreement between you and us has no right to enforce any of the Terms and Conditions.

With respect to fraudulent misrepresentation, this agreement (including any documents and media referred to herein) supersedes all prior statements, arrangements, understandings, and agreements between you and us (whether written or oral) and constitutes the entire agreement and understanding between you and us regarding the subject matter herein.

Your purchase will be deemed to have taken place in Greece. These Terms and Conditions are governed and interpreted in accordance with Greek law, and the parties agree to submit to the non-exclusive jurisdiction of the Greek courts.

Certain products or services may be exclusively available online through the e-shop. These products or services may have limited quantities and are subject to return or exchange only according to the Return Policy.

We reserve the right to modify or discontinue any product or service at any time without prior notice. If a relevant purchase has been made, a refund will be issued.

Errors, Inaccuracies, and Omissions

From time to time, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, shipping times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order), if the information on the website is inaccurate.

We reserve the right to limit the quantities of any products or services that we offer. Product descriptions and prices are subject to change at any time without notice, at our sole discretion.

Costs & Payments

The prices listed on our website (or provided to you by any other means) include VAT and do not include the cost of delivery, unless stated otherwise. If an additional charge applies for the delivery of your order, you will be informed during checkout.

Despite our efforts to ensure that all prices on our website are accurate, errors may occur. If a product you have ordered has an incorrect price due to a typographical or administrative error, we will inform you of the correct price before dispatching your order so that you have the option to cancel it if you wish.

Prices are subject to change at any time, but changes will not affect orders for which you have received the confirmation email, unless it is a pricing error, in which case we will inform you as soon as possible.

Payment for our products can be made by credit or debit card through our website. Once your order is confirmed, your credit or debit card will be authorized, and the amount will be earmarked for payment. Cash on delivery is available for certain products.

Fresh Flowers & Plants

All orders for flowers and other products are subject to availability.

By placing an order, you accept that flowers and plants are natural products and may have slight variations in size, color, shape, and lifespan, and that they may differ slightly from the specifications included in the product descriptions. Although we make every effort to accurately depict the colors of the flowers in the indicative photos, we cannot guarantee that your computer screen accurately reproduces the colors of the flowers.

For orders of arrangements or bouquets, in case of any supply issues, you agree that if we deem the flowers we have received to be of inferior quality, we have the option to replace some of them so that we achieve the desired result.

We cannot guarantee that any of the flowers we provide are free from allergens. Some flowers may be harmful or toxic. If you need more information before placing an order, or if you or your pet have allergies, please contact us.

I’m having trouble completing my purchase, what can I do?

If you encounter any difficulty, please send an email to info@moustakisfc.gr or contact our Customer Service Department at 210 4124374.

How do I know that my purchase was successfully completed?

Once you place your order, you will receive an email from our company confirming the order and payment, as well as keeping you informed of its progress.

Please ensure that you have correctly entered your email and phone number, as we use these to keep you updated on the progress of your order. Upon receiving the confirmation email, please check that all the details of the order are correct and inform us immediately of any incorrect information.

Can you send me a receipt or invoice?

You will receive a receipt for your order upon its delivery. If you wish to receive an invoice, please select the relevant option during checkout and ensure that you have filled in all the required details.

In which areas do you deliver?

Deliveries are made to all areas within Attica. You will be informed of the shipping charges during checkout, after entering your details.